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About Us This web site is owned and operated by Espere Healthcare Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Espere Healthcare Ltd
Shefford House 15 High Street Shefford Bedfordshire SG17 5DD United Kingdom
Phone: 01462 346100
Fax: 01462 346101
Email: chesca@esperehealth.co.uk
VAT Number GB 829 9242 90
Company Registration Number 5032968

Company number: <5032968>
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Postage charge
Postage and packaging is charged at a variable rate dependent upon order value. For orders under £100 there is a standard fee of £4.95 per shipment. This raises to £5.95 for orders between £100 and £150 and to £6.95 for orders in excess of £150.00. The system calculates the postage for you.

Delivery Schedule We deliver your order right away. UK residents will normally receive their order within 5 business days. International orders are generally received in under 15 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01462 346100 (International +44 01462 346100) or fax us on 01462 346101 or write to us at Shefford House 15 High Street Shefford Bedfordshire SG17 5DD United Kingdom
Privacy Policy Privacy
At Espère Healthcare Ltd we are committed to ensuring the privacy of our visitors and customers. Under no circumstances will our visitors or customers data including email addresses etc be given or sold to any third parties although we may use your email address to keep you informed of useful information or special offers etc. If you do not wish to receive these emails please let us know. Alternatively, please email us using unsubscribe@dermasilk.co.uk.


Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.


Returns & Exchanges: if, for any reason, any garment proves unsuitable we will refund or exchange it providing that it is returned to us at the address above within 14 days of delivery, is carefully packed in its original packaging and has not been worn. We reserve the right to refuse to accept any garment which does not conform to these conditions. Please remember that you are responsible for any returned goods until they are delivered to us. We would therefore recommend that you get a proof of posting certificate, free of charge from the Post Office when you return the garment to us just in case it fails to reach us. Unfortunately we cannot refund the cost of return postage. Espère Healthcare Ltd cannot accept responsibility for failure to comply with specific instructions stated in the brochure or care instructions. Customers' statutory rights are not affected by this statement.

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